Support
Need help with SQLPro Studio, SQLPro for MongoDB, or any of our database apps? We are happy to help.
Ask a question or report an issue
The best place to get help, ask questions, report bugs, and request features is our public issue tracker on GitHub. Open a new issue and we will respond there.
Email us
Prefer email, or have an account, purchase, or private matter? Email the developer directly. We typically reply within one business day.
To help us resolve your question as quickly as possible, please include:
- The app and platform you are using (for example, SQLPro for MongoDB on macOS, iOS or Android).
- The app version (shown under the app menu, or in Settings on iOS and Android).
- Your operating system version (for example, macOS 26, iPadOS 26 or Android 16).
- A description of what you were doing and what happened, including any error message.
Frequently asked questions
Many common questions about connecting to databases, licensing, pricing, and features are answered on our FAQ page.
Common topics
- Getting started: Create a connection with the plus (+) button on the main window, choose your database type, enter your server details, and connect.
- Connection problems: Confirm the server address, port, and credentials, and make sure your database allows connections from your network. For cloud databases, verify that your IP is on the provider's allow list.
- Licensing and activation: Purchases and subscriptions restore automatically. If a purchase does not appear, email us with your order details and we will sort it out.
Privacy
For details on how we handle analytics and data, see our Privacy Policy.